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Refund & Return Policy
Last Updated: September 26, 2026

At MagNoza & Co., many of our products are handmade, personalized, and created specifically for each customer. Because of this, our return and refund policy differs depending on the type of product and the reason for the return.

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We want you to love your order, and if something isn't right, please reach out to us. We're always happy to work with you to find a solution.

Personalized & Custom Products

Because personalized and custom products are created specifically for you, we do not accept returns or exchanges for changes of mind, incorrect personalization submitted by the customer, or simply not liking the finished design.

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Please carefully review all names, spelling, dates, colors, wording, and other personalization details before submitting your order.

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If you notice an error in your personalization before we begin making your order, please contact us as soon as possible. We will do our best to accommodate changes when possible.

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Once production has begun, we may not be able to make changes or cancel the order.

Non-Personalized Products

For eligible non-personalized products, we may accept returns or exchanges on a case-by-case basis.

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Items must generally be:

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  • Unused

  • In their original condition

  • Returned within 30 days of delivery

  • Returned with any original packaging, when applicable

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Please contact us before sending anything back. Unauthorized returns may not be accepted.

Damaged or Incorrect Items

We want to make sure you receive exactly what you ordered.

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If your order arrives:

  • Damaged

  • Defective

  • Incorrect

  • Missing an item

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please contact us within 7 days of delivery.

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Please include your order number and clear photos of the item and packaging so that we can review the issue and determine the best solution.

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If the issue is the result of an error on our part, we may offer a replacement, repair, or refund as appropriate.

Items Damaged During Shipping

We carefully package our products before they leave us. However, once an order is shipped, it may be handled by a third-party carrier.

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If your package arrives damaged, please take photographs of:

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  1. The damaged product

  2. The shipping box or packaging

  3. Any visible damage to the outside of the package

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Contact us as soon as possible so we can help determine the next steps.

Cancellations
 

Because many of our products are made to order, cancellation requests must be submitted as soon as possible after placing your order.
 

If production has not started, we may be able to cancel your order and issue a refund.
 

Once your personalized or custom order has entered production, cancellation may no longer be possible.
 

Refunds
 

If your refund is approved, the refund will be issued to the original payment method used for the purchase.

Please allow your payment provider or financial institution additional processing time for the refund to appear in your account.


Shipping Cost
 

Original shipping charges are generally non-refundable, except when the issue is the result of an error on our part or another situation we determine qualifies for reimbursement.
 

Return shipping costs, when applicable, are generally the responsibility of the customer unless the item was incorrect, defective, or damaged due to an issue on our end.

 
Custom & Bulk Orders
 

Custom and bulk orders may have different cancellation, return, and refund terms depending on the size and nature of the order.
 

Please contact us before placing a large custom or bulk order if you have questions about our policies.

 
Final Sale Items
 

Certain clearance, seasonal, custom, personalized, or promotional items may be designated as final sale.

Any applicable final-sale terms will be clearly stated on the product listing before purchase.

 
Questions About Your Order?
 

If you have a question or concern about your order, please contact us before returning anything.

MagNoza & Co.
Glen Cove, New York
Email: magnoza.co@gmail.com
 

We're a small business, and we truly value every order. While personalized products cannot always be returned or exchanged, we're always happy to hear from you and will do our best to help when something goes wrong.

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